Privacy Policy

TrueWell Naturals (operated by Aspimed Health Inc.) respects your privacy. This policy explains what personal information we collect through truewellnaturals.com, why, who helps us handle it, and your choices. We follow Alberta's Personal Information Protection Act (PIPA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for consultations, Alberta's Health Information Act (HIA).

Who to contact

Our privacy contact is Ignatius Anane-Ansah, Privacy Officer. For questions about this policy, about our service providers outside Canada, or to make a request, message him on WhatsApp at (403) 598-4920.

Information we collect

• Website assistant: the questions you type and the replies, with the date and a random session code. We don't ask for your name or contact details in the assistant. We automatically remove phone numbers, email addresses and long ID numbers before saving a conversation, and when a question is about your own health, we save only that it was a personal health question, not what you wrote.
• Messages: if you contact us on WhatsApp, we receive what you send and your WhatsApp number.
• Consultations: when you book, Cal.com collects your name, email and the details you enter, and Stripe processes your payment. During a consultation we collect the health information needed to advise you (see "Consultations and health information" below).
• Technical data: our hosting provider keeps standard server logs (such as IP address and browser type) for security. The website doesn't use advertising or analytics cookies. The assistant keeps your current conversation in your browser until you close the tab.

Why we use it

• To answer your questions and provide consultations.
• To review the assistant's answers each week and correct or improve them.
• To keep the website secure and working.
• To meet our legal and professional obligations.

We do not sell or rent your personal information, and we don't use it for advertising.

The website assistant

The assistant is an AI tool, not a pharmacist. It answers general questions using information our pharmacist has approved, and it sends personal health questions to him on WhatsApp instead of answering them. It is powered by Claude, an AI model from Anthropic. Under Anthropic's commercial terms, conversations sent to it are not used to train its models. Saved conversations are kept in a private log that only our pharmacist can open. Please don't type your name, contact details or health details into the assistant.

Consultations and health information

Consultations are health services. As a licensed pharmacist, Iggy is a custodian of the health information you share with him under Alberta's Health Information Act. He keeps a confidential record of each consultation, as professional standards require, uses it only to care for you, and doesn't share it without your consent unless the law requires or allows it.

Service providers, including outside Canada

We use these providers to run the website and our services. Some store or process information outside Canada, mainly in the United States, where it may be subject to the laws of that country, including lawful access by its authorities.

• DigitalOcean (servers in Toronto, Canada): hosts the website and the assistant.
• Anthropic (United States): generates the assistant's replies.
• Google (United States and other countries): stores the assistant's review log in Google Sheets, and provides the fonts used on the website.
• Cal.com (United States): bookings for consultations.
• Stripe (Canada and the United States): card payments for consultations. We never see or store your full card number.
• WhatsApp, owned by Meta (United States): messages. WhatsApp messages are end-to-end encrypted. If you'd rather not use WhatsApp for a health question, book a consultation by phone or video instead.
• Fullscript (Canada and the United States): product orders. When you order, you deal with Fullscript directly and its privacy policy applies.

Each provider may use your information only to provide its service to us. To ask about how they handle it, contact our Privacy Officer.

How long we keep it

• Assistant conversations: up to 12 months, then deleted.
• Consultation records: for the period required by the Alberta College of Pharmacy's record-keeping rules.
• WhatsApp messages: only as long as needed to answer you, unless they become part of a consultation record.

How we protect it

Access to saved conversations and records is limited to our pharmacist, accounts are protected with two-step verification, and we collect as little as we need. If a privacy breach creates a risk of harm to you, we will notify you and the authorities as the law requires.

Affiliate disclosure

TrueWell Naturals earns a commission on products purchased through its Fullscript dispensary. Recommendations are always based on professional judgment, and you're free to buy recommended products anywhere.

Your rights

You may ask to see or correct the personal information we hold about you, ask us to delete it where the law allows, or withdraw your consent, by messaging our Privacy Officer on WhatsApp at (403) 598-4920. If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Changes

We'll update this policy when our practices change and show the new date at the top.