Terms and Conditions

By using truewellnaturals.com you agree to these terms.

Not medical advice

Information on this website, including the website assistant, is general and does not replace medical advice. Using the website or messaging us does not by itself create a pharmacist–patient relationship. Talk to a healthcare professional before starting any supplement, especially if you are pregnant, nursing, taking medication or have a medical condition.

In an emergency, call 911. This website, the assistant and WhatsApp messages are not monitored for urgent needs.

The website assistant

The assistant is an AI tool that answers general questions from pharmacist-approved information. It can make mistakes, and it is not a pharmacist. Check anything important with Iggy before acting on it. Personal health questions are passed to Iggy on WhatsApp rather than answered by the assistant.

Products and purchases

Products are sold and shipped by Fullscript, not by TrueWell Naturals. Fullscript's terms, pricing, shipping and return policies apply. Supplements are not intended to diagnose, treat, cure or prevent any disease.

Consultations

Consultations are provided by Ignatius Anane-Ansah, a pharmacist licensed with the Alberta College of Pharmacy. They are available to people who live in Alberta and are in Alberta at the time of the consultation. They take place by video or phone, are booked through Cal.com and cost $50 plus GST for 30 minutes unless stated otherwise.

If a consultation isn't the right way to address your concern, Iggy will tell you and suggest who to see.

Cancellations and refunds

• 24 hours' notice or more: cancel for a full refund, or reschedule at no charge.
• Less than 24 hours' notice, or a missed appointment: the fee isn't refunded. If you miss it because of a genuine emergency, message us and we'll offer one new time at no charge.
• Running late: if you're more than 10 minutes late, the consultation may be shortened to the time left, or treated as missed.
• If we cancel or can't connect: if Iggy has to cancel or reschedule, or a technical problem on our side stops the consultation, you choose a new time or a full refund.
• If a consultation isn't appropriate: if Iggy finds at the start that he can't help with your concern this way (for example, you're outside Alberta or need urgent care), you'll get a full refund.

Refunds go back to your original payment method, usually within 5 to 10 business days. To cancel or reschedule, use the link in your booking confirmation or message us on WhatsApp.

Affiliate relationship

We earn a commission on purchases made through our Fullscript dispensary. You're free to buy recommended products anywhere.

Limitation of liability

To the fullest extent permitted by law, TrueWell Naturals and Aspimed Health Inc. are not liable for any loss arising from use of this website or reliance on its content. Nothing in these terms limits a pharmacist's professional obligations.

Changes

We may update these terms and will show the new date at the top.

Governing law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there.

Contact

Questions? Message us on WhatsApp at (403) 598-4920.